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London Armoury Company are completely dedicated to your total satisfaction. The following terms and conditions are intended for guidance and form the basis of the service you can expect from us and your obligations when purchasing an airgun, shotgun or related equipment from us. If you have any suggestions or comments please contact us - every idea is considered with interest, and acted on wherever practical.
We operate exclusively online. If you wish to write to us our contact details:
|Addaca Limited t/a|
London Armoury Company
2 Woodberry Grove
|London Armoury Company|
The Old Bakery
Groveland Farm Shop
Thorpe Market Road
|Telephone: 0203 189 1452||Telephone: 01263 833036|
|Sales (orders): firstname.lastname@example.org||General Enquiries: email@example.com|
We are open Monday to Friday from 9:00am to 5:00pm for telephone enquiries / orders.
We have a dedicated team of industry specialists constantly striving to improve customer service, product quality and a first rate purchasing experience.
Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Send you future offers unless you decide to opt out.
We accept credit/debit card payment, and payments through Paypal (Paypal also accepts credit/debit card orders without an account). We accept Visa and Mastercard Solo and Switch. As you are redirected to a third-party payment gateway (standard internet practice), your card details are taken by those organisations. Details of their security measures - PCI-DSS compliance - can be found on their websites.
All payments are made through a third party payment gateway. We do not store any card details for future use.
When filling in the address on the payment form please make sure that you input the same details as your postal address.
If you have any problem with paying via the online gateway please contact the office before trying again.
You can also place your order over the phone 5 days a week between 9.00am and 5.00pm by calling 0203 1891452
If your item is not in stock it will be placed on back order. We take deliveries from our suppliers weekly so your goods will normally be delivered in a maximum of 8 working days for postal items or 11 working days for hand delivered items. If there is a longer delay in getting hold of the item you will be contacted to give you the option of waiting or cancelling your order.
Because of new Legislation, from the 1st of October 2007 we are not allowed to send Shotguns, Air Rifles, Air Pistols or Silencers through the post.
We now deliver all Shotguns and Airguns we sell using our own delivery vans, we aim to delivery all airguns across most of the UK, the rest of the items we sell on our website are sent by normal post on 1st class recorded delivery where possible, or by courier.
Products are delivered to the address specified by the customer on the purchase order, or where necessary to a works or alternative address by prior arrangement and only to geographic zones that we service. Please note that where goods are delivered to an address which is not the home address you will still need to produce a photo i.d. and proof of address such as a utility bill. We need to be able to verify your age, address and that the goods have been paid for by the person we are delivering to.
Where we use a third party to make a delivery (as with any shipment), a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse London Armoury Company who will then deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Airguns are exempt from this policy due to the new Violent Crimes Reduction Act.
London Armoury Company will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to London Armoury Company and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by London Armoury Company or its representatives on request.
The Customer must inform London Armoury Company immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information in the purchase order.
Any claim made after this time period may be rejected. All claims must be made in writing and sent to London Armoury Company or emailed to firstname.lastname@example.org
Any claim that does not respect the rules defined above cannot be taken into account and release London Armoury Company of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to London Armoury Company in whole, in its original packaging and in perfect condition to:
London Armoury Company
The Old Bakery
Groveland Farm Shop
Thorpe Market Road
For claims to be accepted, the customer must first make a declaration to London Armoury Company concerning any returns and receive consent from the London Armoury Company . If accepted, the customer will ship the package to our returns address above.
Shipping fees shall be at London Armoury Company expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return, or a customer has simply changed their mind. London Armoury Company may waive any shipping costs where they will be visiting the customer with a replacement order or replacement goods.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel prior to opening the parcel, and refuse the package if necessary. A new identical product will then be sent to the customer at no additional charge.
In the event of a fault in your product, rather than attempt repairs ourselves we outsource servicing and repairs to one of the UKs largest airgun companies who will return your weapon on our behalf. If you registered an account during order please login and complete a Product Return form, or if you ordered an item at checkout as a guest, please register for an account and complete a Product Return form. Large items such as firearms will need to be collected by our delivery partner, Pellpax for return and repair while smaller items such as accessories can be returned to us by courier / royal mail. If returning larger items we will email you with to arrange collection so that the faulty item can be repaired or replaced.
No exchanges can be made at a later time for goods claiming to be damaged during carriage following the opening of the package, without notification at time of reception.
If you order an item and it isn't what you expected then we'll happily take most products back (within 14 days from date of receipt) as long as it is in unused, as new condition and in its original packaging. Non faulty goods returned may be subject to a 10% handling charge of the cost of goods purchased.
While you can arrange return items using your own preferred method, we strongly advise to contact us to arrange collection for any RFD items prior to returning your goods so that we can arrange collection via our own approved delivery partner.
Any non faulty items which are returned outside of 14 days from the date of receipt may be subject to a 20% restocking charge which will be deducted from the final refund.
Please note that ALL non-faulty items must be returned in saleable condition and in all original packaging otherwise a larger restocking figure may be applied as we will be unable to resell the item as new or at anything near its true value.
For some items, such as made-to-order, special ordered items or personal use or hygiene products unfortunately we are unable to take the products back. If you have any queries then please call us to ask for further details.
The Customer shall comply with the London Armoury Company returns procedure as defined below. London Armoury Company will not accept any returned goods should the returns procedure not be followed.
The Customer must contact London Armoury Company by either telephone or by e-mail to obtain a returns authorisation. A returns code will be issued and must be referred to in all correspondence. This number must also be clearly marked on any returned packages. The customer is responsible for returning the goods with 14 days of receiving the item.
In cases where the faulty or damaged goods are rejected within 14 days, the Customer is entitled to a replacement, alternative goods or a refund. The faulty or damaged product must be returned to the location specified by London Armoury Company before the refund or replacement can be issued.
All refunds will be issued within 3 working days of an order being cancelled or items returned.
London Armoury Company. accepts no responsibility over returns shipping costs for rejected items unless they are faulty in which case London Armoury Company will cover the normal cost of returning the goods via tracked post or courier but will not cover the cost of Express, Next-Day, Special or any other form of expedited delivery.
Cancellations are only accepted if the Customer complies with London Armoury Company's cancellation procedure and before any goods have been dispatched. If the order has been dispatched prior to the cancellation, the returns procedure as defined above will apply. If the procedure is not followed, the order will be considered valid and the Customer will remain liable for the full payment.
Cancellations can be made either by telephone or by e-mail directly to London Armoury Company using the contact telephone above or by email to email@example.com
Cancellations and returns requests made after a product has been delivered and is deemed fit for purpose need to be authorised by London Armoury Company and given an appropriate returns number. The cost and risk of returning these goods is solely the customers. A credit will only be made once the returned goods have been inspected and deemed fit for resale and MAY be subject to a 10% handling charge of the cost of goods purchased.
London Armoury Company can organise the collection of these goods and the cost subtracted from the amount to be credited to the customer or the goods can be shipped and paid for by the customer on their own nominated carrier with the appropriate insurance cover. Returned goods must be in their original packaging, complete with non of the internal packaging having been opened.
These terms and conditions are governed and shall be interpreted in accordance with English Law.
All goods come with the manufacturer's 1 year warranty (normally one year). In addition London Armoury Company offer a free lifetime servicing and repair warranty. This covers you for any manpower charges but excludes shipping and parts. This may not apply if the item has been modified or repaired by the customer or any other third party not specifically approved by London Armoury Company.
The provisions hereof cannot deprive the customer of their right to legal warrant requiring London Armoury Company to protect the customer against latent defects of goods sold.
The customer is expressly informed that London Armoury Company Ltd. is not the manufacturer of the goods displayed on this website, ( "www.londonarmoury.co.uk" ) and that London Armoury Company shall not be held liable for defective goods.
In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.
We will always do our best to help in whatever way we can. The focus of this business is you, our customer. Please feel free to contact us directly if you believe you have not received the best service possible.